The website www.sbellneck.com is the property of SBELLNECK SLU with Tax ID
No. B95762043 and fiscal address at AKETXE Nº 4 CH-5 48100, LAUKARIZ (BISCAY).
The General Terms of Procurement regulate the distance selling between
SBELLNECK SLU and the user or client, in accordance with the legal provisions, in particular,
Law 7/1998, of 13 April, on General Terms of Procurement, Law 3/2014, of
27 March approving the revised text of the General Law for the Defence of
Consumers and Users, Royal Decree 1906/1999, of 17 December 1999, which
regulates Telephone or Electronic Contracting with general terms, Law
15/1999, of 13 December, on Protection of Personal Data, Law 7/1996, of 15
January on Regulation of Retail Commerce, and Law 34/2002 of 11June, on Services of
the Information Society and Electronic Commerce.
SBELLNECK SLU reserves the right to make any changes it deems necessary,
without prior notice, in the General Terms. These changes may be made
through the website by any means allowed by law and will be obligatory
while they remain published on the website until
they are validly modified by others thereafter. However, SBELLNECK SLU reserves
the right to apply, in certain cases, Special Terms of Procurement
with preference to these General Terms when deemed necessary,
announcing them in due time and appropriately.
The contract period will be linked to the delivery of the product subject to the right of
As a user or client, you expressly hereby declare that you know, understand and accept the Terms of
Use and these General Terms of Procurement. Similarly, you declare to be of legal
age and have the legal capacity of action necessary to access the websites of
SBELLNECK SLU and procurement thereby.
To purchase our products, you can go to the corresponding section of our
It is an essential requirement that you register as a user of the website to make the purchase
online. You can access the corresponding section for registration on the website.
In accordance with the provisions of Law 15/1999 on Protection of Personal Data,
SBELLNECK SLU informs users that personal data gathered during the
registration process and subsequent purchase, will be entered into a file under its
responsibility, in order to process said actions on behalf of the user and manage
subsequent proceeding derived there from. SBELLNECK SLU informs about the
possibility of exercising rights of access, rectification, cancellation and opposition by
writing to the address: AKETXE Nº 4 CH-5 48100, LAUKARIZ (BISCAY) or by email
As long as the user does not communicate otherwise, it is understood that your data have not been modified,
that you agree to notify us of any change and that we have your consent
to use them in order to retain the relationship between parties.
During the checkout process, you should be identified with the username and password
provided. These data will not be public. You are responsible for confidentially and
responsibly handling the username and password received upon registration as
a client, which cannot is non-transferable. You may change the information registered at any
time in the client area. In the same section, you will have access to a history of
your orders. This is only a section of reference but it allows for management and the
user can delete records deemed unnecessary for viewing
Once the checkout process is finished, the client will receive a confirmation by
email. During the checkout process, the user must enter a valid email.
If you have not received confirmation in 24 hours after placing your order,
please contact SBELLNECK SLU by email at:email@example.com
All contents of the website are in Spanish.
The client, upon receiving the product at the delivery address provided, will receive an invoice or
copy of the order.
In the event of a product on sale, the price of the sale and its validity will always be
indicated alongside its essential characteristics.
In compliance with current regulations, SBELLNECK SLU offers information about all
sale items, their characteristics and prices. However, SBELLNECK SLU reserves the
right to remove, replace or change products offered through its website
by a simple change in the content thereof. This way, products offered
in each moment through the website are governed by the General Terms of Procurement
in force in each case. The company also has the option to stop offering, without prior notice
and at any time, access to the aforementioned products.
The products offered in our online store include a photo and the
essential characteristics. This is the information received from the manufacturer.
The product colour, seen in the photo is not binding. It is defined in the characteristics.
All products offered on the website come with a commercial supplier warranty.
can claim it by sending an email to: firstname.lastname@example.org
All products indicate the sales price in Euros and include the Value Added Tax (IVA).
If any other taxes are applicable, they will be indicated.
Shipping costs will be borne by the Client and are shown separately in the order form and invoice.
All purchases will be delivered by the courier LOGIEXPRESS or UPS Monday through Friday, except Saturdays, Sundays and local and national holidays, being sent two business days after the confirmation of acceptance of the order proposal, based on the indicated availability. Sbellneck is not responsible for delays that are unforeseeable and/or exclusively attributed to the Courier Company.
For security reasons, products purchase through the Website will only be delivered to the address expressly identified by the Client in the checkout process. You must provide the Client’s signature, or another designated adult over 18, upon delivery. SBELLNECK SLU does not make deliveries to PO boxes.
If paying by bank transfer, product deliveries will be made once Sbellneck receives the full amount of the transfer.
The Client or designated representative must be present at the indicated delivery address on the goods delivery order. Upon delivery of goods by the Courier Company, the Client must verify:
a) The number of items delivered corresponds to that indicated on the delivery order, and
b) The packaging and seals are intact and in good condition – not altered in any way. Any damage to the delivery package and/or product, or discrepancies in the number of items or documentation, must be indicated immediately in writing on the courier’s delivery order. Once the Courier Company’s document has been signed and no objection has been made by the Client, the Client may not make any objection in relation to the external characteristics of the package delivered.
The client can pay the amount of their order by choosing any of the following methods.
During the checkout process, you must indicate your choice:
All operations involving the transmission of personal or bank information are made
using a secure environment, a server based on standard security technology, SSL
(Secure Sockets Layer). All the information you provide to us in encrypted through the network.
Also, this information about your credit is entered directly on the bank’s website
in the POS (the bank’s Point of Sale) and is not entered or registered on
any SBELLNECK SLU server.
When paying with a VISA or MASTERCARD, you must always provide the following information:
card number, expiration date and validation code, which matches the last three
numbers of the number printed on the back of your VISA or MASTERCARD,
thus, offering more guarantees for the security of the transaction.
This payment method is only valid online.
When the amount of a purchase has been fraudulently or improperly charged using the
the number of a card, the holder can demand the immediate cancellation of the charge.
In such a case, the corresponding charge and refund will be noted in the provider and holder’s account and
will be made as swiftly as possible.
However, if the purchase had been effectively carried out by the cardholder and the
demand for refund is not the result of having exercised the right of withdrawal
or resolution and, therefore, had improperly demanded the cancellation of the corresponding
charge, the Client is obligated to SBELLNECK SLU to pay the damages and
losses caused as a result of said cancellation.
When you select the bank transfer, you receive an email along with the order
confirmation with the bank information for SBELLNECK SLU.
It is very important when transferring to indicate the order number in the subject,
as well as your name and surname, and make the transfer within 3 days after the
date of the order confirmation to validate it.
If you wish, you can send us the transfer receipt by email to: email@example.com
In any case, it the order will not be considered until our administration department has the bank transfer confirmation.
Remember that the payment must be made in EUROS and that all possible fee
for exchange and transfers are at your expense.
For bank transfers made outside of Spain, it is very important when
making the transfer to instruct your bank to handle the charges of commissions
in origin, those bank fees and expenses that correspond to your organisation.
Otherwise, SBELLNECK SLU may halt the delivery of your order if the full amount
is not received.
Possible exchange and bank fees are payable by the client.
SBELLNECK SLU is committed to delivering the order in a maximum of thirty days from the day after the order is placed.
The availability of the products offered by SBELLNECK SLU may vary depending on
client demand. Although SBELLNECK SLU updates stock periodically, the
product requested by the client may be sold out at that time. In the event that an item
is unavailable, SBELLNECK SLU will notify the client when it becomes aware of the
situation via email. The period of this communication
will be no greater than 30 days. SBELLNECK SLU can
give a double option of: providing the client with a product of similar characteristics
or superior quality with no price increase, or, unless justifiable and demonstrable by
SBELLNECK SLU, within the same period, refund the amounts paid for the cancelled
order. In the supposed case that SBELLNECK SLU does not make this payment within the prescribed period, the
buyer can demand a refund of twice the amount due, without affecting their
right to compensation.
The buyer has a minimum period of fourteen calendar days for cancellation, starting the
day the client receives the product, without any penalty and need to give a reason.
Exercising the right of cancellation must be carried out through a notice by
telephone call to SBELLNECK SLU, writing an email to the address:
firstname.lastname@example.org, or through the cancellation form.
According to the provisions of Article 103 of Law 3/2014, of 27 March, which amends
the revised text of the General Law for the Defence of Consumers and Users, the supply
of services or goods made to specifications of the
consumer or clearly personalised, or which, due to their nature, cannot be returned or
are likely to deteriorate or expire quickly, are exempt from cancellation.
Counselling and Adaptation to LSSI-CE · Documentation
The client must return or directly deliver the product to SBELLNECK SLU, to the
address AKETXE Nº 4 CH-5 48100, LAUKARIZ (BISCAY), without undue delay, and in
any event, no later than fourteen calendar days from the date of formalising the
right to cancel the contract. It will be deemed as meeting the deadline if the client makes
the product return before the end of this period.
The client will bear the cost of returning the product.
In any case, returned products must be in perfect condition, unused and in their
original packaging. Therefore, in order to avoid problems in transport, we ask that the
package be safely wrapped and secured. Once received, we will check its state.
When we are satisfied that the article/s, as well as possible
components, accessories, promotional gifts and documentation are accounted for and in
perfect condition, we will return the money paid.
Reimbursement of the amounts received from the client will be made using the same
payment methods used by the client, as long as it is not otherwise stipulated.
SBELLNECK SLU may withhold the reimbursement until receiving the product, reason for
cancellation or until the client delivers the proof of return thereof, as long as the
first condition is satisfied.
In case of unreasonable delay on behalf of SBELLNECK SLU, regarding the return of
amounts paid, the client may demand twice the amount paid, without affecting the right
to compensation for the damage and losses suffered in excess thereof.
In the event that the product is not in good condition and the causes attributed to this
are not the result of the client, the client is entitled to a product return, by informing
SBELLNECK SLU about the reason for the return through and of the means provided in
these terms of procurement, and with no cost for the client. The refund
due to defect or poor state of the product will not be considered a right of
SBELLNECK SLU agrees to bear the cost of the refund and replacing the product
with a new one in accordance with the terms accepted at the time of sale.
If the client would like to present a complaint, the SBELLNECK SLU office is
located at AKETXE Nº 4 CH-5 48100, LAUKARIZ (BISCAY) or via email at:
SBELLNECK SLU also reserves the right to bring any civil or criminal action
it deems appropriate for improper use of its website and content, or for
breach of these conditions.
The relationship between the user and the provider shall be governed by applicable regulations in
the Spanish territory. Should there be any dispute, the parties may submit their disputes
to arbitration or resort to the ordinary courts, complying with the regulations on jurisdiction and
competence in this matter. SBELLNECK SLU is registered in BISCAY, Spain.